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An undercover CEO visits his own store and finds a cashier crying — what happens

Daniel’s anger flared as he watched a supervisor berate an employee in full view of customers. Known for valuing close relationships with his staff, he couldn’t stay silent. Approaching calmly, he removed his cap. The supervisor froze—realizing it was Mr. Grayson himself.

Daniel checked on Kendra, who whispered an apology through tears. “You have nothing to apologize for,” he said gently, before leading the supervisor aside.

“Steve, our employees are our greatest asset,” Daniel said evenly. “Why was Kendra in tears?”

Steve muttered about her personal issues affecting work. Daniel sighed. “We all face challenges. Support, not threats, keeps a team strong. I need you to help create a better environment.” Steve, chastened, agreed.

Before leaving, Daniel reassured Kendra: “I’m here to help.”

The incident reminded him that even thriving businesses falter without compassion. He resolved to strengthen communication and support throughout Grayson’s Market.

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